Perform a firm longpress on the Duo Mobile notification from the lock screen to reveal the "Approve" or "Deny" actions. Tap an action and supply your passcode or biometric verification face or fingerprint to complete the action. When your screen is unlocked, long-press or swipe down on the Duo Mobile banner notification received to reveal the authentication actions. On devices that do not feature 3D Touch, swipe left on the Duo Mobile notification to reveal the actions. Your organization may require biometric verification when you approve a Duo Push reuest.
You can approve Duo authentication requests with Face ID if your device supports it. The first time you receive a Duo Push request on your iOS device which requires biometric verification, you'll be prompted to grant Face ID permission to the Duo Mobile app. Tap OK to proceed. Scan your face in the same manner that you use to unlock your device to approve the Duo login request.
If you're not able to approve the login request with Face ID or if you did not grant Duo Mobile permission to use Face ID, you can approve the Duo authentication request using the device's passcode. If you're not able to scan your fingerprint using the Touch ID sensor you can also approve the Duo authentication request using the device's passcode.
Tap an account to get a one-time passcode for login. This works anywhere , even in places where you don't have an internet connection or can't get cell service. If the account is for a Duo-protected service or application meaning you enrolled this device into Duo and activated the app for Duo Push , then the passcode shown is valid until used. Tap Refresh Passcode to generate a new Duo passcode.
If the account is a third-party OTP account meaning you logged into another service like Gmail and added this device as an authenticator app , then you'll see a 30 second countdown indicator underneath the passcode. If you don't use that passcode before it expires then the account refreshes with a new passcode and the countdown begins again. If you need to use the passcode shown in Duo Mobile in another mobile app tap Copy and paste it into the other app.
To add additional accounts to Duo mobile, tap Add in the upper right of your accounts list to go to the account type selector. If the new account you want to add shows you a QR code to scan with an authenticator app, tap Use QR code from the Add account list.
Scan the barcode with your camera to add the account to Duo Mobile. You can also choose the type of account you want to add from the list, and then choose to add that account by scanning a QR code or by entering an activation code you receive from that application. Learn more about adding third-party accounts to Duo Mobile. Duo Mobile's Security Checkup verifies device settings against Duo's recommended security settings, and lets you know if any of your device's settings don't match.
Tap on any detected issue to learn more about that particular setting and how you can update your device with the recommended configuration. This iOS device has up-to-date software and all of Duo's recommended security settings configured:. Tap the menu and go to Security Checkup in Duo Mobile to view your device's security status at any time.
You will receive an activation link as part of Duo's enrollment process. You may add third-party accounts at any time. We're always working to improve user experience in Duo Mobile. This update introduces various behind-the-scenes improvements and minor bug fixes to enhance your authentication experience. As far as working as a 2fac this app is fine, it does that. If the buttons for the push notification could be moved to a more thumb friendly location that would be great.
I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use.
Stack them in the middle or something. Maybe a flick gesture, or both, I dunno. Thanks for your feedback, Johnnie. I'll share your comments with our developers. The Duo Mobile app is realistically one of the largest stressors I have experienced in my life.
If you need to get a new device it requires that you verify the new device with your old device, but for many people when a new device is purchased they no longer have access to their old device.
It took me approximately 6 hours to recover my accounts. Moving on to normally logging in the process is arduous and frankly broken. I have no way to remove my old phone number as the primary verification. The system is inherently broken.
I have an iPhone 8 and I read that it needs to be a newer iOS phone. I am really bummed about this. The following data may be collected and linked to your identity:. The following data may be collected but it is not linked to your identity:. Privacy practices may vary, for example, based on the features you use or your age. Learn More. With Family Sharing set up, up to six family members can use this app. App Store Preview. Screenshots iPhone iPad.
Nov 15, Version Bug fixes and performance improvements. Ratings and Reviews. App Privacy. Size Category Social Networking. Compatibility iPhone Requires iOS Price Free. Family Sharing With Family Sharing set up, up to six family members can use this app.
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