This subsidizes the process of activating and programming the phone through the system. Affinity Cellular covers your individually owned wireless device hereinafter the "Product" against defects in material and workmanship under normal use and service. This Extended Service Plan covers the wireless device only and not its accessories or battery, including those contained within the original package. For more information, see our Extended Service Plan page.
To receive your mail in Loyalty Credit, complete and return the following: Completed sales receipt for phones with approved Loyalty Credit offers, copies accepted. Completed mail-in Loyalty Credit form for each handset purchased, which has an approved Loyalty Credit offer, copies accepted. Loyalty Credit will be applied to Original purchasers' Affinity Account after 12 Twelve months of continuous service. Original purchasers' Account must be active and in good standing at time of Loyalty Credit being applied to Original purchasers' Account.
Any incomplete or incorrect submissions will not be honored. Loyalty Credit may not be used in conjunction with any other offer. How do I make a call? To make a call for non smart phone users : Power your phone on press the red key above the 3. Wait for My Network to show on the display. Dial the number including the area code. Press the green key above the 1. Keep in mind that there is no dial tone with cell phone service. If you have difficulty making a call, contact our Customer Support team at It is best to call from a land line phone with your cell phone at hand, so that we can troubleshoot your problem together.
We offer many different options. Text messaging can be purchased separately or in a bundle with data. Text messages over characters are divided into multiple text messages. Each message is charged separately. Family Share - If you are on a family share plan, all package text messages are shared among all the phones on your account. You can use your cell phone to send and receive text messages of up to characters.
Text Messaging: To exchange text messages with another cell phone that is capable of text messaging, simply use the digit cell phone number as the message recipient address.
Picture Messaging: Every phone is different - for specific instructions on sending picture messages, download your phone's manual by logging into My Account and selecting User Manuals. Essentially this is how picture messaging works: Select the camera icon on your phone. Take a picture. Select Send. Enter the recipient's phone number or select one of your Contacts.
Press Send to send the picture. A data plan is required for your account in order to send picture or video messages. These plans allow you to browse news, sports, weather, updates, and more. You can also use this service to purchase and download ringtones, wallpapers, and games.
For web enabled phones only. Note: Please beware that video streaming requires large amount of data, we recommend you monitor your data usage to avoid overage charges. It's a great plan for someone who just wants a cell phone in case of an emergency. You pay the lowest monthly fee possible. You can call whomever you want within the U. Ten 10 minutes are included with this plan. If you use additional minutes, you will be charged per minute of use over your monthly plan.
For details on cost per minute above your voice plan click here. Most customers on this plan only use 20 minutes or less per month, and sometimes use no minutes at all. If you would use the phone more frequently, we have many other plan options that have more minutes. To learn more click here. Affinity Cellular offers several plans designed to meet a wide range of needs. We keep our rates low and never make our customers sign contracts.
To learn more, click here. Affinity Cellular offers family plans. For an additional monthly charge per line, you can add an additional family member to your plan. You can make this change at any time. All our plans are anytime minutes, so you can use your phone whenever you want. Our plans don't have free nights and weekends because we've found that most customers use very little time during those periods - which is why other carriers give them away for free.
Our plans start over every month without rollover minutes. On the other hand, our plans provide generous anytime minutes, require no contracts and only charge per minute for additional minutes above your plan. For details on cost per minute above your voice plan, click here for additional SMS and data cost above your monthly plan Since we provide you with more anytime minutes each month, you're actually less likely to have overages with one of our plans than with a rollover plan.
If you're on a rollover plan and have accumulated more minutes than you can use, you're probably paying too much for your plan. We can save you money by switching to one of our plans. Data Plans Note: Please beware that video streaming requires large amount of data, we recommend you monitor your data usage to avoid overage charges. Your minutes start over each month - on the first day of your billing cycle. To find your billing cycle, see "When is my billing statement due"?
How do I charge my phone's battery? To charge the battery, plug the home or car charger cord into the phone, and plug the charger into an outlet. You can charge the phone any time-while it is turned on or off, and even while you are using it.
It takes about hours to fully charge the battery. Every phone is different - for specific instructions on locking and unlocking the keypad, download your phone's manual by logging into My Account and selecting User Manuals. In general, to set your phone so it automatically locks the keypad after 30 seconds of non-use: Press the Menu key. Select Settings. Select Phone or Phone settings check your manual for specifics.
Select Keyguard setting or Automatic keyguard. Select On to turn on the automatic keyguard. Enter the amount of time for the delay. Thirty seconds is most common. Press OK. To unlock the keypad: Press Unlock check your manual for specifics. You need to press the keys fairly quickly to unlock the keypad. The PIN is a security feature built into the phone by the manufacturer. It is used to lock the phone when it is first turned on. If you feel it necessary to use the lock feature, please call our Customer Support team at NOTE: If you lock your phone and forget the lock code, your only option will be to do a factory reset on the device, which will remove all contacts and downloaded information.
Customer Support will not have access to your lock code and cannot reset it. Again, we recommend not locking the phone unless you are confident you will not misplace the code. Every phone is different - for specific instructions on restoring the factory settings, download your phone's manual by logging into My Account and selecting User Manuals. These are the general instructions for restoring the factory settings: Press the Menu key from your main screen. Select Restore settings or Restore factory settings check your manual for specifics.
The screen will ask for a security code. Type in and press OK. The screen will display Reset settings. Press OK check your manual for specifics. To go back to the main screen, press the red key once the red key is located above the 3.
NOTE: Contacts will be lost if you restore to factory settings. When not in use, your cell phone is designed to conserve battery life by dimming the display screen.
This is called Standby Mode. Although the display is dark, the phone is still on and ready to use. Voicemail records messages for you when you're on the phone or when your phone is turned off. Follow the steps below to set up and retrieve your voicemail. If you need assistance, please call Customer Service at Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish. Press to confirm your language choice. Enter a password and press. We recommend choosing a digit number that is easy to remember. You will need to enter this password every time you listen to your messages. Select a greeting: Press 1 for the standard greeting with your phone number.
Press 2 for the standard greeting with your name. Press 3 to record a personal greeting. Once you have selected your greeting, you will be given final reminders, then press 2.
The voicemail system will ask you to choose: Send a message. Check receipt check to see if a message you sent has been received.
Personal options. Note: Setting up your voicemail uses minutes from your plan. You can check your voicemail from your cell phone or from another phone. Note: When you use your cell phone to check voicemail, you use minutes from your plan. If you check your voicemail from another phone, you don't use any minutes.
Enter your password. Follow the voice prompts. Checking voicemail from another phone: Dial your digit cell phone number. Press pound when you hear your personal greeting. If you have Affinity Cellular wireless web service enabled, you can browse to just about any web site.
There are a number of sites that offer free ringtones. Just be careful-some sites want you to sign up for a service to get free ringtones. If you have a Caller ID compatible phone, look at the display when your phone rings to view the phone number of the person calling you. If the area code and phone number are not displayed, you may see one of several messages indicating a private number, an unavailable number, etc.
When you answer the call, you use minutes from your plan. If you miss a call, your phone will display a "Missed Call" message. The Caller IDs of incoming calls are stored in your phone's memory, with the most recent call listed first. Every phone is different - for specific instructions on returning calls to numbers stored in your phone's memory, download your phone's manual by logging into My Account and selecting User Manuals. Caller ID Blocking allows you to block your number from being displayed through Caller ID, and can either be done permanently or temporarily.
Dial the number. Press SEND. The words "Private," "Anonymous," or some other indicator will appear on the called party's Caller ID device instead of your wireless number. Call Waiting: This feature lets you know when another caller is trying to reach you while you're on another call. You will hear a short tone. After you hear the Call Waiting tone, you'll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to your Voice Mailbox.
If you answer the call, airtime and other usual charges will apply to both calls until you end one call. How does Call Waiting work? When you're on a call and a second call comes in, you'll hear a tone to let you know that you have another call. When that happens, you have two choices: 1. Put the first call on hold by pressing Send.
You'll automatically be connected with the second call. To return to the first call, press Send again. To switch between the two calls, press Send. End the first call by asking the first caller to hang up. This automatically connects you to your waiting call. You can talk with two people at the same time with a three-way conversation on your wireless phone. Airtime and other long distance charges, will apply for all simultaneous calls until you end one call.
How to Use 3 way calling: While on the first call, dial the digit number of the second person. Press SEND ; the first person is automatically put on hold while the call is made.
When the 2nd person answers, press SEND to create a conference call. If the second person does not answer, press the SEND key twice to end the connection and go back to the first person. To end both conversations completely, press the END key. Forward your calls to another phone number, including your home or office number.
Your wireless phone will not ring until you deactivate the service. When forwarding calls to phone numbers outside your local calling area, you'll be billed for any toll, long distance, and airtime charges incurred. Additional per-minute charges may apply to all forwarded calls. This feature is also known as "Immediate Call Forwarding". Enter the phone number where you want calls to be forwarded. Press SEND and wait for confirmation. You should hear a confirmation tone or a message.
Press END. If you are having trouble placing or receiving calls: Make sure your phone's power is on and the battery is charged. Make sure your phone's display says "My Network" or "Other Network" and that you are receiving a signal. Verify that you have dialed the number correctly by clearing the screen on your phone and attempting the call again.
If you are still unable to place a call, note the message on your phone's display and use a land line to call our Customer Support team at If you hear static when you make a call, check the signal-strength indicator on your display. You may be in a location where reception is weak due to geography, weather, limited coverage, limited network capacity, or other reasons. Certain buildings such as hospitals can cause interference with the signal inside, please attempts to make a call outside of the building to see if this is an issue.
If the static is specific to a certain location, chances are your phone is fine and the location has a weak signal.
Mobile9 is a site that provides ringtones as well as themes, apps, stickers and wallpapers for iPhone and Android devices. Audiko is another popular website that allows you to download ringtones for iPhones. It also lets you create your own ringtones by uploading your favorite songs. Audiko is known for having a huge database of free ringtones for iPhone devices. Ringtones are divided into 5 categories, including favorite ringtones, SMS ringtones, United States top artists, featured artists and popular genres.
Another method for finding ringtones is to use a website that will convert your chosen sound into an MP3. Then, the MP3 can be used as a ringtone. Personalizing your ringtone is simpler than you think. Many sites and apps offer customizable ringtones for Android and iPhone. You can download ringtones based on your favorite music, set up a few different ringtones for each person in your friend group and even find free ringtones with a little research.
The apps above make it easy to add a bit of flair and personality to your phone. Ringtones: how to get and use them. Slacker Radio. Verizon ringtones. Popular Articles Quad what and octa who? A quick guide to processor lingo. Android Lollipop: Our favorite features. Top 10 battery tips for your smartphone or tablet.
Customized ringtones for Android and iPhone. Zedge ringtones and more. Use an MP3 converter. Personalize your phone.
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