Your technical support team seems effective but you must do better with your app. I literally wished I had booked with another company. Contact us at askoceanmedallion carnival.
We will be happy to connect with you. When you do, reference this post and your booking number so we can make sure to give your account attention. Here is an update to this review: I started this complaint on August 30 and finally submitted a written complaint on September 2. Today, September 23, I received an email saying my problem has been resolved.
To get the latest version of the software, I deleted the app and download it again. Upon retry, absolutely nothing had changed! The developers have done nothing and there is absolutely no resolution to this problem. I have never seen such a massive fail from princess cruises! Do not believe the 4. Nothing works and they are doing nothing to fix the problem. If you call their support number you will hold for at least 25 minutes and then hold even longer for the second person that can actually help you.
After more than 55 minutes today, I had commitments and could no longer work on this problem. The support person was supposed to call me back at a specified time and has not done so. So having given almost an hour today, I am back to square one and cannot do what I need to do.
The following data may be collected and linked to your identity:. Privacy practices may vary, for example, based on the features you use or your age. Learn More. With Family Sharing set up, up to six family members can use this app. App Store Preview. Screenshots iPhone iPad. Description The MedallionClass app puts everything at your fingertips — On-demand services, family and friends locator, ship navigation, interactive fun, and more.
Nov 5, Version 3. Ratings and Reviews. App Privacy. Size I do also have an open ticket with the Navigator folks as Medallion does not request a shipping address from me and says I must pick up my Medallions at the port. Would this be the right place to ask about the other apps?
I'm trying to understand the differences between them. Ocean Ready - use at home to essentially "check in" online and order your medallions ahead of time if you choose, not used on the ship. Ocean Now - at home shows countdown to cruise date and itinerary, on ship used to order drinks and view daily patters.
Ocean Compass - on ship used to navigate deck plans and find your way to various locations, as well as locate your traveling companions if they approve , not used at home.
Ocean Casino - use to gamble on the ship outside of the casino, not used at home. Ocean View - use at home or on ship to watch episodes of tv shows about various ports and Carnival ships. I believe Ocean Concierge is a webpage that loads once you're on the ship.. What is it used for? The Ocean Ready app has some issues. IT department is aware and are working to make the app less glitchy. I too filled out the app in Jan; had green checkmarks; ordered the medallions, to a screen shot of the bar code with green checks; a week later both my wife and my green checkmarks turned red.
After trying to figure things out; called IT department; they said they knew about issues. Got to port and showed port security our two screenshots of the green checks and they let us through. Once we got past security we showed our medallions and got onto the ship.
Bottom line; the app has some issues; if you get green checkmarks with barcode ; take a screenshot picture of barcode and that is all you will need to get by port security. Otherwise just show your passport and boarding pass from your cruise personalizer. Yes we need an 'Ocean Ready ' primer that should somebody take the time to write out hopefully our host can edit into the first post of this sticky.
I just booked a cruise last week for the end of July. Just in time to have the Medallion mailed per my PVP. But no further instructions given, and no guidance at all in my Cruise Personalizer other than imploring you to install all the apps to your phone.
No hint at all from anyone at Princess or anywhere in writing that you are not mailed the Medallion until after installing the Ocean Ready app as discussed on here.
My question is: will registering at ocean. Because I will be a tad delayed installing the app: I was planning on replacing my creaky Samsung S4 before starting my various travels late in Summer.
Now my first day travelling is earlier--and thanks to the Medallion it now extremely urgent to get a vintage device for "new" apps not made retrospectively compatible with ancient five year old Androids. It is 63 days before my cruise and from what I hear again, thanks to Cruise Critic; no thanks at all to Princess I must request the Medallion to be mailed no later than 60 days out else I will be joining the manual check-in queue-of-shame at Port Everglades.
Correct so far? Resign myself to the fact that unless I get a new phone in the next two days I will not be mailed the Medallion? Or just don't give a toss if I have to go two weeks onboard with a non-personalized, random-color tchotchkie to wave at my cabin door? I would almost rather live with the latter than have to go to the Verizon store on a holiday weekend to fight my way through the gangs of shoplifting teenagers trying to find a salesperson who can help me.
I had ordered them already, and they arrived by 2-day FedEx yesterday, so there should be plenty of time for you! I am getting ready to get our family " Ocean Ready" and I was wondering if I need to have each person in our party download the app to their phones in order to get medallions? We have two different cabins for our family, and my daughter is also bringing a friend on the cruise.
Should I have her friend download the app and get Ocean Ready, or do I set up everyone's information from my phone app? After reading the posts on this topic, I have gone into Ocean Ready several times without incident. They installed and ran without incident. I was able to register both myself and my husband on my app, scan our passports and order our medallions. Our passports and pictures actually carried over from our January Regal sailing to our May Caribbean Princess sailing.
So it appears once you do it, you won't have to input all the information again. One reason to have the app on everyone's phone; would be so they could use the ocean now app to order drinks and food. I got the family "Ocean ready" using my account.
However, I could only change the Avitar Picture on my account. I had to create separate accounts for each person in order to set their Avitar Picture. I am surprised as I was able to set up my avatar picture and my DH's on my account. Wonder why? My experience as well. Also added a new third avatar for a cruise in July on which we are taking a nephew.
All completed using the same login. Maybe because I was trying to change the avitar pic. I couldn't find the option except for my own profile. I have only used Ocean Concierge.
It is the replacement for Princess at Sea. It also loads deck maps with a map it function. For those of us just using our free loyalty minutes it kinda sucked. At least this was my experience two weeks ago. On our recent cruise using MedallionNet for our free minutes the speed was as good as at home. My family has two cabins. Wife and one grandkid in room one and me and one grandkid in room two.
After boarding, my two grandkids will be alone in the second cabin while wife and I in the other.
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