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Citibank does not charge you a fee for using the Citi Alerting Service. However, your wireless carrier may charge you for receiving the text messages you receive from us related to this service. I've tried restarting and making sure my app is up to date. I've compared the app on my new and old phone and on my old phone there is definitely the Thumbprint option both on the sign in page and under options in the security section.
The app on my new phone doesn't show these options. And please, don't even think about using the stupid quick view or snap shot or whatever it's called, it will create even more trouble for you when you try to sign in. I'll update my review when the issue is fixed. When the app was working before it was my favorite cc app. We have two accounts and have been with CITI for over 12 years. Every month, we go online and pay both accounts through our separate payment account.
Then tried to use this app. Could not link, so we called technical support. Finally got one account activated before leaving on trip. The following day, before departure, we tried to pay both accounts. By setting up the mobile app, both accounts became unlinked, as well as the payment information. After well over an hour online with a rep that could only read from a script she did not listen to our problem , she said that the account was pending and to try back in hrs and enter in the information again.
How is that pending as we are redoing the process? So we leave and the day after we get home, we go through the process again. After even more hours on the phone with tech support, then customer service I was steamed , only to be switched back the tech support who tried to help but was unsuccessful , we were told that a ticket would be written and we could expect an email to resolve the issue.
Every time we were talking with tech support, they could only walk us through the same steps. As a work around, we have had to establish two separate accounts AND now have them sending us two separate paper statements so that they could get paid.
Waiting to see the email to see if this is resolved, otherwise, we are canceling our accounts. I love the app and how simple it is to navigate the features, including the free updates on your credit score. My only reason for giving it a 4 out of 5 would be customer service and miscommunication.
I had a fraud alert early August.
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