This end of support milestone is not an end of life for our application on devices with this operating system or older operating systems that are no longer supported ; push and app-generated passcode authentications will continue to function on installed apps. Also, note that new activations are not supported for Duo Mobile versions earlier than 3. It may be possible to sideload version 3. Note that Duo Support cannot troubleshoot issues related to this.
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Information Title. Tap Refresh Passcode to generate a new Duo passcode. If the account is a third-party OTP account meaning you logged into another service like Gmail and added this device as an authenticator app , then you'll see a 30 second countdown indicator underneath the passcode. If you don't use that passcode before it expires then the account refreshes with a new passcode and the countdown begins again. If you need to use the passcode shown in Duo Mobile in another mobile app tap Copy and paste it into the other app.
To add additional accounts to Duo mobile, tap Add in the upper right of your accounts list to go to the account type selector.
If the new account you want to add shows you a QR code to scan with an authenticator app, tap Use QR code from the Add account list. Scan the barcode with your camera to add the account to Duo Mobile. You can also choose the type of account you want to add from the list, and then choose to add that account by scanning a QR code or by entering an activation code you receive from that application.
Learn more about adding third-party accounts to Duo Mobile. Duo Mobile's Security Checkup verifies device settings against Duo's recommended security settings, and lets you know if any of your device's settings don't match. This Android device has up-to-date software and all of Duo's recommended security settings configured:.
Tap on any detected issue to learn more about that particular setting and how you can update your device with the recommended configuration. Tap the menu and go to Security Checkup in Duo Mobile to view your device's security status at any time.
Learn more ». To make changes to an account in your accounts list, tap the account to expand it, and then tap the three dots in the upper-right corner of the account card to bring up the account options.
Tap Move to reorder your accounts list shown when you have more than one account in Duo Mobile. Use the up or down arrows shown to the left of each account's name or tap and hold the icon on the right side of the account card to change an account's position in the list. Tap Done when you've finished reordering your accounts. Tap Rename to change the name of an account. Enter a new name for the account and then tap Save to apply the new name. Remove an account by tapping Delete.
When you delete an account you can no longer use it to log in, and it's also removed from your Duo Mobile backup so you can't restore it later. If you're sure you want to remove this account, tap Delete on the confirmation message.
Tap Cancel if you don't want to delete the account. If your administrator enabled Duo Mobile's backup and restore functionality and you previously backed up your Duo-protected accounts from the app to Google Drive you can restore your accounts to Duo Mobile on a new Android device via the guided recovery process. You can also perform third-party account recovery if you previously opted-in to third-party account restore.
Start the account recovery process by tapping I have existing accounts on the Duo Mobile welcome screen. See the full Duo Restore guide for Android. The accounts list in Duo Mobile adapts to you. If you rotate your device into a landscape view, your Duo Mobile accounts list rotates as well. The individual accounts shown in the list change appearance as well, showing the full account information when you just have a few accounts, and switching to a minimized account view when you have many accounts to minimize scrolling in the app.
Duo Mobile's dark theme depends on your Android system settings. There is no in-app toggle to enable dark theme. If your device has the system-wide dark setting enabled, Duo Mobile automatically switches to dark theme. Pull down the Android settings from the notification tray and tap Dark Theme. If you aren't able to resolve your Duo Mobile issue, contact your organization's Duo administrator or Help Desk.
If you are logging in to a Duo-protected application, but you aren't receiving an expected Duo Push authentication request, try closing Duo Mobile and reopening it. Duo Mobile checks for pending push requests whenever it's opened. If this doesn't fix it, see the Duo Knowledge Base for additional Android troubleshooting steps.
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